Any contacts featuring on the website are given in good faith, although their listing does not necessarily imply endorsement of their content,advice or services.
We hope that any advice you have gained from the information provided on our website has been usefull, but would like to re-iterate that it is not meant to be a substitute for a proper veterinary consultation.
Fees : All fees, consumables and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on the case and according to the drug, consumables and materials used. A detailed invoice can be provided for every such procedure. An estimate for fees can always be provided, often when discussing your pets case with the vet during your consultation.
Methods of Payment : In order for us to keep costs under control and for us to keep our prices affordable we appreciate accounts being settled at the time of treatment, or on collection of your pet following surgery. Some clients have accounts and again we ask for these to be settled monthly by return, at the beginning of the month when the bills are sent out. New clients or holidaymakers are respectfully asked not to ask for an account to be set up, and to pay for treatment at the time of their consultation.
We accept the following methods of payment:
Cheque with current bankers card
Credit/Debit card- Switch, Solo, Delta, Mastercard or Visa
Estimates of treatment Costs : We will be happy to provide an estimate as to the probable costs of any treatment, but please bear in mind that a pets illness will often not follow a conventional course, and as such an estimate may be subject to change.
Settlement Terms : Overdue accounts, after due notice, will be referred to our Debt Collection Agency which will incur you with further costs whilst collecting the debt. Any cheque which has been issued unpaid will result in the account being restored to the original debit, together with any new fees incurred ion the process.
Persistent Late Payment Will result in withdrawal of our veterinary services.
Prescribing Policy : For those patients on continual medication, a veterinary surgeon must recheck the patient at a maximum interval of 3 months. This is a legal requirement. The frequency of this recheck may seem excessive to some clients, but please bear in mind that this equates to a doctor checking a human patient every 2years. Veterinary surgeons in the UK can only dispense or prescribe medication following a clinical assessment of the patient. Aeron Vets are happy to provide prescriptions, rather than medication to those clients who request them. By law, veterinary surgeons have to use / prescribe medications that are licensed for use in animals. We can only use unlicensed (human) products if there is no licensed alternative available to us. Certain medications are available in the human field at considerably lower prices than the licensed veterinary equivalent. This cost difference is to account for the work that the manufacturers have undertaken to prove the saftey and efficacy of the medication in various species of animals.
Referrals : We are aware that some of our clients may occasionally wish to seek a second opinion at another veterinary practice and we are happy to forward all relevant clinical notes and lab test results to the instructed vet. There is no charge for this service. Radiographs will always remain the property of the practice, although we will be happy to provide our interpretation of them to the new veterinary surgeon. Client and patient information will not be released to any third party without the prior consent of the client.There are occasions when our vets will advise a client to attend a specialist centre for a referral appointment. As a mixed practice some medical and surgical conditions are beyond our expertise and need referring to specialists in the specific area of treatment. We will help arrange these appointments and organise directions, clinical notes, lab tests, radiographs and a referral letter. At present there is no charge for all this.
Insurance : You may consider taking out insurance cover on your pet to insure against substantial vets fees in the event of an illness or surgical procedure. However, we cannot recommend any one insurance policy over another. Please take your time choosing the correct policy for your pets needs, and be sure to read the small print for disclaimers etc carefully. If your pet is being treated under an insurance policy, and you are intending to claim the fees, then please inform staff accordingly. It is still your responsibility to settle your account with us and then reclaim the fees from your insurance company.
Inability to pay : If you find yourself in the unfortunate position of being able to pay your account, please discuss the matter as soon as possible with a member of staff. In most cases we are more than happy to allow the account to be paid in installments, as we appreciate that bills can escalate quickly in some instances.
Ownership of records : Case records, radiographs and similar documents are the property of, and will be retained by Aeron Vets Ltd. Even though a charge may be made for carrying out the investigations and interpreting the results, ownership of the resulting record remains the property of the practice. Upon request, copies of records with a summary of the history of your pet will be passed to another veterinary surgeon taking over your pets care and treatment.
Complaints procedure for clients : We hope that you will never feel the need to complain about your experience with us. However if you do have concerns then these should be addressed with the partners, and can hopefully be sorted out at this level. More serious complaints should be addressed in writing to ‘The Partners’. We will then investigate the complaint and respond in writing after taking appropriate legal advice.
Aeron Vets will not tolerate any aggressive, or abusive behaviour to any staff member at any time. Any client behaving in such a way will be asked to leave the premises immediately and will then be notified ion writing that they must find alternative veterinary cover.
Variations in Terms and Conditions of Business : No addition or variation of these conditions will bind the practice unless specifically agreed in writing by the partners. Additionally, no agent or person employed by or under contract with the practice has the authority to later vary these terms and conditions in any way.